Refund policy

We proudly offer a customer-centric 30-day return policy, granting you an entire month from the moment you receive your item to request a return. Our commitment to your satisfaction is unwavering, especially in cases where a product may endure damage during its journey to you.

To make your refund process as smooth as possible, we only ask that you provide photographic proof of any damages to the product and furnish proof of purchase. This allows us to swiftly address any concerns, ensuring that you always receive the top-tier quality you deserve. Rest assured, we hold your trust in high regard and are fully dedicated to resolving any transportation-related damages to your complete satisfaction.

We kindly remind our valued customers that it is their responsibility to carefully select the appropriate size when making a purchase. While we strive to provide detailed size guides and product information to assist in the decision-making process, we cannot offer refunds for products that are returned due to incorrect sizing. We encourage customers to thoroughly review the sizing information provided on our website and reach out to us with any queries before completing their purchase. Our commitment to customer satisfaction extends to ensuring that the products delivered align with the size preferences chosen during the ordering process. We appreciate your understanding and cooperation in making informed choices to enhance your overall shopping experience.

We're thrilled to offer refunds covering the cost of the product itself, showcasing our dedication to your happiness. It's worth noting that shipping expenses and other incidental costs will be excluded from the refund amount. Our mission is to provide an effortless and seamless return experience for our cherished customers, all in the name of prioritizing your satisfaction.

To start a return, you can contact us at support@fitposture-shop.com. Please note that returns will need to be sent to the following address sent by the shop owner.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@fitposture-shop.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Duration
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@fitposture-shop.com